“Things got missed, and records were filed in different places depending on who was doing the filing.”
Industry: Grounds maintenance
Location: Waikato
Use case: Maintenance, RUCs, FBT
Before using Symtech's M5 platform Lawn & Turf were managing vehicle maintenance and compliance across paper records and disconnected systems. As the business grew, things started slipping through - records were incomplete, information was stored in different places, and key tasks relied on people remembering to follow things up.
That started to become a real risk.
“When we looked at the real risk of not having complete maintenance records if there was an incident, we knew we needed to change.”
When Lawn & Turf started looking for a better way to manage vehicle maintenance and compliance, they compared a couple of options. But the decision didn’t come down to features alone.
They did have some hesitation early on, the software still felt like it was developing. But being able to work directly with the team and get support when needed mattered more.
“The key thing that stood out was that Symtech was a smaller company that we could work directly with.”
After switching to Symtech, Lawn & Turf were able to bring their vehicle maintenance, compliance and reporting into one place. Instead of relying on paper records and memory, the team could now track jobs, set reminders and keep everything connected.
Jobs and repairs can now be tracked through to completion, so nothing gets left unfinished or missed.
Automated reminders for RUCs, regos and servicing mean the team isn’t relying on memory and things don’t get missed.
Maintenance history, documents and notes are all in one place, so it’s easy to find and trust what’s there.
FBT reporting is handled in the same system, instead of being pulled together manually.
“Being able to create a job or repair and manage it through to completion has made a big difference.”
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